Our Disclosures

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:

• If there has been an error leading to your order (such as pricing or stock error), we may choose not to fill the order. Where we do so, we will contact you to discuss your options (including to exchange your item for another).

• Our liability under these Terms is limited to the price paid by you for the products the subject of the relevant claim, and we will not be liable for consequential loss.

Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.

These are the Terms and Conditions of Ritual Recovery Pty Ltd (ACN 665 934 565) (“Ritual Recovery”, “we”, “us” or “our”) on our website located at www.myritual.com.au, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on our Website.

Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

Product Warnings 

ELECTRICITY IS DANGEROUS, IN ORDER TO PREVENT ACCIDENTS, PLEASE PAY ATTENTION TO SAFETY INFORMATION. PLEASE ENSURE THE ELECTRICITY SUPPLY IS SUITABLE FOR THIS PRODUCT BEFORE USING IT. PLEASE ENSURE THAT YOU USE A LICENSED ELECTRICIAN TO INSTALL A SUITABLE WEATHER-PROTECTED ELECTRICAL POWER POINT ON A DEDICATED EARTHED BREAKER FOR THE MACHINE. DO NOT USE THESE PRODUCTS WITH AN EXTENSION CORD.

WE ARE NOT LIABLE FOR, AND YOU WAIVE AND RELEASE US FROM AND AGAINST, ANY LIABILITY CAUSED OR CONTRIBUTED BY (WHETHER DIRECTLY OR INDIRECTLY) ANY WORKS, SERVICES, GOODS, MATERIALS OR ITEMS WHICH HAVE NOT BEEN PROVIDED BY US, INCLUDING ANY INSTALLATION OF THE MACHINE BY A THIRD PARTY.

PLEASE NEVER SUBMERGE THIS MACHINE INTO THE WATER OR DIRECTLY SPRAY ELECTRICAL COMPONENTS WITH WATER.

PLEASE KEEP THE ENVIRONMENT VENTILATED, THE MAX ALLOWABLE AMBIENT TEMPERATURE IS 37 DEGREES CELSIUS. DON'T COVER OR BLOCK THE FAN WHEN IN USE AND ALLOW ADEQUATE CLEARANCE FROM TUB VENTILATION TO ADJACENT WALLS (MINIMUM 500MM) FOR ADEQUATE AIRFLOW.

THESE PRODUCTS WILL PRODUCE REGULAR CONDENSATION IN THE COOLING AND HEATING FUNCTIONS AND SHOULD ONLY BE INSTALLED IN WATER SUITABLE SPACES WHERE MOISTURE AND WATER WILL NOT PRESENT AN ISSUE. INADEQUATE VENTILATION OR AIRFLOW WILL BE CONSIDERED MISUSE.

THIS PRODUCT IS NOT SUITABLE FOR USE BY CHILDREN.

CHILDREN HAVE DROWNED IN PORTABLE SWIMMING POOLS. ENSURE ACTIVE SUPERVISION AT ALL TIMES.

DO NOT LEAVE CHILDREN UNSUPERVISED IN OR AROUND THE POOL – KEEP THEM WITHIN ARMS REACH. POOL FENCING LAWS APPLY TO THESE PRODUCTS. CONSULT YOUR LOCAL GOVERNMENT AUTHORITY FOR FENCING REQUIREMENTS.

PREGNANT OR POSSIBLE PREGNANT WOMEN SHOULD CONSULT A PHYSICIAN BEFORE USING THESE PRODUCTS.

DO NOT USE DRUGS OR ALCOHOL BEFORE OR DURING THE USE OF THESE PRODUCTS TO AVOID UNCONSCIOUSNESS AND ACCIDENTAL DROWNING.

PROLONGED COLD AND/OR HOT THERAPY CAN BE DANGEROUS, AVOID PROLONGED IMMERSION IN THESE PRODUCTS TO AVOID HYPOTHERMIA OR HYPERTHERMIA.

THE WATER IN YOUR MACHINE MAY BE UNSAFE IF YOU TURN YOUR MACHINE OFF FOR PERIODS LONGER THAN 24 HOURS WITHOUT FILTRATION AND SANITATION. WATER QUALITY REMAINS THE RESPONSIBILITY OF THE USER.

1. eCommerce

While we take every care to make sure our online store is accurate and up to date, from time to time, mistakes may occur (for example, a pricing error or stock availability issue).

Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable.

You agree that you will closely adhere to the information laid out in the Digital Manuals provided with post-purchase correspondence for your product/s and any will contact us before using the product if you have not received access to such Digital Manual.

2. Payment

You agree to pay us the purchase price listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our Website.

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.

If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

We currently accept payments by Credit Card, PayPal, Stripe and AfterPay.

In making a payment, you warrant to us that you’ve read and agreed to the terms of any third party payment gateway or processor or credit provider (such as PayPal, AfterPay or ZipPay), which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider on our Website, please contact them directly.

3. Discounts and Coupon Codes

We may offer discounts or coupon codes from time to time.

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only.

Coupon codes are non-transferable and are not redeemable for cash under any circumstances.

We reserve the right to revoke any discount offer or coupon code at any time without notice. 

4. Postage and delivery

We post products to Australia, and ship to New Zealand and some other International locations. We use a variety of delivery service providers to help us get our products to you in the most optimal timeframe, your delivery provider details will be provided to you in your fulfilment message.

a) Rates

You agree to pay to us shipping fees as the calculated shipping at checkout. If you are based outside of Australia, you are also responsible for any additional charges associated with the delivery of the products to you (including customs import charges, tariffs or taxes).

As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.

b) Dispatch Timeframes

As we are a very small team, we process all orders within 5-7 business days of receipt of payment. We ask for your patience as this handling period may vary, for example, if we have a high volume of orders.

You acknowledge that we’re not liable for any delay in dispatch of your order.

c) Delivery Timeframes

Delivery times will vary between orders/products – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider.

*UPDATED Delivery timeframes: Stoic and Chiller combo on pre-order with 3 week lead time.

As a guide, once processed, your order should arrive within 5-7 business days for the Stoic model and 10-14 business days for the Roman, unless advised otherwise for individual colour options (please see specific product page for current lead times).

Our Easy Plunge has a next business day dispatch with a 4-5 business day delivery time frame.

d) Delivery Address

It is your responsibility to make sure that your postal address details are correct and complete - we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate and complete postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.

For orders of Stoic with Chiller or Roman and Warrior models, it is important that you remain contactable via the email and phone number provided with your order for our logistics team to arrange suitable delivery time as these orders arrive on a tail lift service. For these models, our logistics team will not dispatch your order until you have confirmed a delivery timeframe and either accepted Authority To Leave your item or acknowledged that any failed delivery due to your absence may incur further charges for redelivery which we may ask you to cover before redelivery. Our logistics providers only offer kerbside delivery and are unable to assist you with moving the item to your setup space.

e) Orders Lost in Transit

When we dispatch your order, we will give you a tracking code for you to track the progress of your order.

If you’re concerned that your order has been lost or mis-delivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or mis-delivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

f) Risk

Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery, unless you’ve given authority to leave unattended. If you’ve authorised us or our agents to leave your order unattended at that address, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you are not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.

If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.

5. Events beyond control

As in life, sometimes circumstances beyond our control (port strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue.  While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.

6. Advice and information

We may give you advice, recommendations, information or assistance in relation to products on our Website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary.

We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our Website, unless otherwise required by law. We will not be liable for damages or injuries resulting from improper water chemistry, unsanitary conditions, or maintenance issues caused by this unauthorised use.

7. Warranty

In addition to any other rights you may have under the Australian Consumer Law, we warrant to you that the products we supply to you will be from free defects in workmanship and materials under normal residential use and conditions for a period as stated below from the original invoice date (Warranty):

• Two (2) years for tub workmanship on Roman, one (1) year on the mechanical and electrical components (chiller).

• Two (2) years for tub workmanship of the Stoic Portable model tub, one (1) year on the mechanical and electrical components (chiller)

• One (1) year for Easy Plunge

• Other Warranties: Stainless steel inner tub, tub inlet and outlet covers and fittings, pump seals and tub insulated covers are warranted for one (1) year. Stoic tub lid and buckles warranted for one (1) year. Roman timber step/chiller housing is warranted for six (6) months.

What is a defect?

Our Warranty applies to any fault, error or defects in the products (Defects).

What do you need to do to claim the Warranty?

Within the period stated above relating to your product/model purchased, from the original invoice of your product, if you believe you have a product the subject of a Defect, you must cease using the product immediately and contact us in writing along with a photo and/or video, and description of the Defect. If we ask you to, you must return to us the defective products, together with all parts, accessories, documentation and proof of purchase, to the contact details set out below.

Where you return a product as part of a Defect claim, you will need to cover any associated costs of you returning the products to us, and where we find the product is covered by our Warranty, we will refund the associated costs of you returning the product to us.

When we receive the products you return, we will assess the alleged Defect and make a determination as to whether the claim is valid under our Warranty.

What will we do if you make a successful claim under our Warranty?

We will, at our own cost:

(1) Repair or replace the product (the decision of whether to repair or replace is at our sole discretion);

(2) If we are unable to repair or replace the product, we will offer you a choice of credit, refund or compensation as applicable to the Defect.

Damage not covered by our Warranty

This Warranty does not apply to and excludes: any condition resulting from residential wear, or any use for which the product was not intended (such as use in rental or contract trade or commercial use), any condition resulting from improper, incorrect or inadequate maintenance or care, any condition caused by usage that is not in accordance with the instructions manual or your failure to follow the instructions manual, any condition resulting from modifications, damage resulting from misuse, abuse, negligence, abnormal or improper use of the products, poor water chemistry, continued use of the product after a Defect becomes apparent or would have become apparent to a reasonably prudent person, failure by you to notify us of any Defect in your products within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant Defect, incorporation or installation of fixtures, appliances or other items into your products, installation, repair, replacement, maintenance, altering, overhauling or otherwise compromise of the products by you or any person other than us or the manufacturer, accidents, natural disasters or floods, dissatisfaction due to buyer’s remorse, normal wear and tear, damages incurred during transportation, or failure to comply with all instructions and warnings, any damage or defects caused by, or arising during, the relocation or delivery of the product by or at the instruction of any person other than us, any damage or defects to the timber work that is cosmetic, including but not limited to typical wear and tear associated with a timber product, such as fading, weathering, peeling, cracking, wrinkling, blistering, delaminating, and surface stains.

For any defects noticed on your receipt of the item, you must notify us within three (3) days of your receiving the item, including evidence of the defect in the form of photos and/or video for us to assess.

For any issues outside of normal troubleshooting methods, please contact support as soon as possible with a video of starting up your chiller, the display screen during self-priming, the filter canister while running, all of your connection points and hoses, and showing inside tub and inside chiller compartment with a detailed explanation of steps taken so far and suspected issue. You can send this video via WeTransfer to hello@myritual.com.au along with your order number and fault description so we can assess next steps.

You must pay the Refrigeration Mechanic, Electrician, or technician call out fee, and we will reimburse you if we determine that you have a valid claim under this warranty.

Any issue that requires the services of a Refrigeration Mechanic, Electrician, or similar technician that is found to be caused simply as a result of misuse, inadequate maintenance or neglect will not be covered by this warranty.

In the event that we choose to provide a replacement product, the reasonable costs for removal of the original product, shipping costs from the factory for the replacement product and delivery and installation of the replacement will be your responsibility as the owner of the product. In the event of a refund being approved due to a Defect, the original shipping costs are excluded from the refund amount.

From time to time, we may require that your chiller be sent to the dedicated repair centre to facilitate a repair relating to the Defect, which will require you to pack your chiller and associated components in a transport safe box or crate for pickup by logistics.

The benefit of this warranty cannot be transferred or assigned and is only valid whilst the product is owned by the original purchaser.

8. Australian Consumer Law

We do not accept returns for change of mind or other circumstances. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (“ACL” or “Australian Consumer Law”). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms and Conditions.

In respect of any failure by us to comply with the ACL, our liability is limited (at our discretion) to:

(1)  replacing the products or the supply of equivalent products, or the payment of the cost of replacing the products or of supplying equivalent products; or

(2)  the repair of the products, or the payment of the cost of having the products repaired.

We won’t be liable for any Consequential Loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.

We’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind.

To make an ACL-related claim, please contact us at hello@myritual.com.au. You must pay the costs of delivery to return the product to us, or the Refrigeration Mechanic, Electrician, or technician call out fee, and we will reimburse you if we determine that you have a valid claim under the ACL.

9. Recall

You acknowledge and agree that we must comply with any recall notices issued to us under the Australian Consumer Law.

You agree, in relation to a recall:

a) we will halt all supply of the recalled product;

b) we will inform the relevant regulatory authorities of the issue with the products;

c) we will contact you to inform you of the recall details;

d) you agree to provide us all necessary assistance with executing any recalls of the products when notified by us, and within the timeframe reasonably required by us; and

e) we will offer you a remedy in accordance with your rights under the Australian Consumer Law (as set out in clause 8).

10. Intellectual property

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.

11. Limitation of Liability

Despite anything to the contrary, but subject to your rights under the Australian Consumer Law, to the maximum extent permitted by law:

(a) neither Party will be liable for any Consequential Loss;

(b) each Party’s liability for any Liability under these Terms and Conditions will be reduced proportionately to the extent that the relevant Liability was caused or contributed to by the acts or omissions of the other Party, including any failure by that Party to mitigate its losses; and

(c) our aggregate liability for any Liability arising from or in connection with these Terms and Conditions (including the products and/or the subject matter of these Terms and Conditions) will be limited to, and must not exceed the portion of the price paid by you to us for the products the subject of the relevant claim.

Ritual Recovery products are not designed to be a protection or treatment for injury or illness. Advice should be sought from a medical professional as to your suitability to use these products. These products are not a toy and not designed to be used by children. Children should not be left in or near the Products without supervision due to the risk of drowning that could occur even in very shallow water as well as other injuries including slip and fall where surfaces are wet. You must carefully read and strictly follow the safety and care instructions available on our website to prevent injury or death. If the product is damaged, it should not be used.

Ritual Recovery is a supplier of ice bath systems and accessories, for any and all of our Products, pool safety laws apply. It is the responsibility of the end user to contact their local authorities of their country or region to be aware of the latest requirements in regard to pool safety regulations, filtration, sanitisation, certificates and installations. 

12. Dispute resolution

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in New South Wales (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.

Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).

13. Variation

We can change these conditions at any time by updating this document and/or giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.

14. Severance

If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.

15. Termination

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.

16. Privacy

All personal information you give to us will be treated in accordance with our Privacy Policy as published on our Website.

17. Jurisdiction

As we are based in New South Wales, these terms will be governed by the laws of New South Wales. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of New South Wales and courts of appeal from them.

18. Definitions

Consequential Loss means whether under statute, contract, equity, tort (including negligence), indemnity or otherwise; any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, whether or not such loss or damage may reasonably be supposed to have been in the contemplation of the Parties at the time they entered into these Terms and Conditions as the probable results of the relevant breach, act or omission, and/or, any real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data. The Parties agree that your obligation to pay us the price under these Terms and Conditions will not constitute “Consequential Loss”.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgement (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms and Conditions.

For any questions and notices, please contact us at:

Ritual Recovery Pty Ltd (ACN 665 934 565)

Email: hello@myritual.com.au

This document was last updated: 9 February 2024.