Help Contents

1. Chiller & Cooling Issues

2. Water Quality & Maintenance

3. Pump & Filtration System Issues

4. Electrical & Power Concerns

5. Noise & Mechanical Issues

6. Temperature Control & Safety

7. General Use & Best Practices

8. Tub Inflation/Deflation Issues

9. Chiller Pairing and Connectivity Issues

1. Chiller & Cooling Issues

1.1 The ice bath chiller is not cooling the water properly

✅ Possible Causes & Solutions:

• Chiller is Overloaded: If the ambient temperature is too warm, cooling may take longer and your chiller may be overloaded. Allow more time for temperature reduction.

• Blocked Airflow: Ensure the chiller has at least 500mm of clearance around vents for proper airflow. Do no cover the chiller fan with towels or other items which may restrict air flow and damage the product.

• Dirty Filter: A clogged filter reduces efficiency. Check, clean, or replace the filter as needed. You should change your paper filter if flow rate is consistently below 15L/min. Also check and clean your internal metal filter.

• Power Supply Issue: Confirm the chiller is plugged into a dedicated circuit and the breaker has not tripped.

• Overuse Protection: If the unit has run continuously for hours, let it rest for 30 minutes before restarting.

• Inlet or Outlet blockage: Check the inlet and outlet holes on your tub to make sure there is no floating debris that is blocking the water flow like plastic you may not be able to see.

• Blocked Radiator: Particularly if you are using the product outside, the internal radiator may build up with dust and debris which can cause the chiller to significantly reduce cooling efficiency and become overloaded. It is important that you have this cleaned by wiping away build up.

1.2 The chiller is cooling too slowly

✅ Possible Causes & Solutions:

• Extreme Room Temperature: If the surrounding air is very warm, cooling efficiency is reduced. Cooling efficiency can be significantly reduced in hotter and more humid conditions.

• Flow Restriction: If your flow is restricted, your chiller will be much less affective at cooling the water. Check and clean your filters and ensure optimal flow of 16-20L/min.

• High Water Volume: Larger tubs take longer to cool. Start with cooler water to speed up the process.

• Fan Blocked: Ensure your chiller fan is not blocked and initiates when the compressor kicks in.

• Poor Ventilation and Air Flow: Covering you chiller in a container or room with no windows or airflow will cause the humidity to rise and increase heat recirculation into the system, reducing the effectiveness of the cooling system.

1.3 The ice bath water is freezing

✅ Possible Causes & Solutions:

• Outdoor Usage in Winter: Do not use in freezing conditions outside the operating parameters of the chiller.

1.4 The ice bath chiller keeps shutting off unexpectedly

✅ Possible Causes & Solutions:

• Overheating Protection: If running too hot, the system may automatically shut down. Let it rest before restarting. Check the ambient temperature display in the top right of your chiller display. If this is over 40C there is a possibility your chiller is shutting off for protection. Cease use or improve the ambient temperature of your space.

• Power Surges or Voltage Issues: Ensure the chiller is plugged into a stable power source without other high-wattage devices.

• Clogged Filter or Pump: Check and clean the filter and pump to ensure proper water flow.

• Missing O-ring: Check every hose end for the presence of an O-ring. If missing, replace with one of the spares provided.

• Filter Canister Over-tight: Check that the filter canister has not been over tightened. DO NOT use the white wrench tool ti tighten, this is only for assistance when loosening.

• Hoses Routed Incorrectly: Check the correct routing of your hoses. If the hoses are routed incorrectly, you chiller may be trying to suck water from the top port of your tub - if the water level is below this it will be sucking air.

2. Water Quality & Maintenance

2.1 My ice bath water is dirty or cloudy

✅ Possible Causes & Solutions:

• Lack of Filtration: Change the water every 7-10 days if no chiller system is used.

• Debris in Water: Use a protective cover when not in use to keep out dust and leaves.

• Change Filter: Paper filter may be heavily soiled. Change the filter with a fresh water filter.

• Sanitisation Needed: Use our chlorine-free product to maintain water clarity. You can shop here.

2.2 How often should I change the water?

✅ Water Replacement Guidelines:

• With Chiller/Filtration System: Every 4 weeks with regular maintenance under normal residential use.

• Without Chiller/Filtration System: Every 7-10 days or when water becomes cloudy.

• High-Use Environments: Change water more frequently with multiple users. Weekly or sooner if required.

2.3 My water has a bad odour – what should I do?

✅ Solutions:

• Bacteria Buildup: Add a small amount of food-grade hydrogen peroxide or a chlorine-free shock treatment.

• Poor Circulation: Run the pump and chiller longer to keep the water oxygenated.

• Check for Contaminants: If body lotions, sweat, or dirt enter the bath, the water may need more frequent changes.

3. Pump & Filtration System Issues

3.1 The water pump is not circulating properly

✅ Possible Causes & Solutions:

• Air Lock in the Pump: Turn off the system and gently blast water from your hose into the tub outlet hole or reposition the pump to push through or release trapped air.

• Clogged Filter or Intake: Remove and clean the filter to restore proper water flow.

• Low Water Level: Ensure water level is above the intake line.

• Non-Approved Components: There have been instances where non-supplied valves and fittings have been installed which can reduce the flow rate or negatively affect the function of the product. Please ensure only the supplied hoses and valves have been used.

3.2 The pump is making loud noises

✅ Possible Causes & Solutions:

• Air Bubbles in the System: Turn off the pump and restart it to release trapped air.

• Incorrectly placed or crushed paper filter: If your filter is not centrally positioned or crushed inside the canister, this will restrict flow and make the pump labour and may cause damage. Remove the canister and reposition the paper filter, refill with water then screw back in. Note: there should be no strong resistance or crimping of the filter when screwing in the paper filter.

• Clogged Intake: Clean the filter and pump housing.

• Clogged Hose Openings: Check and clean the holes in the ends of the hoses from debris and build up of calcium.

4. Electrical & Power Concerns

4.1 The chiller display is not turning on

✅ Solutions:

• Power Connection Issue: Ensure it is plugged into a working outlet and the circuit breaker is not tripped.

• Moisture on Controls: Dry the display panel and ensure no water seepage.

• Factory Reset: Unplug the chiller for a few minutes and restart.

• Damage to Chiller Display: If there has been something dropped on the chiller display or hail damage or damage from other falling objects, you may need to replace the chiller display with a new display. Contact support below.

4.2 My chiller keeps tripping the breaker

✅ Possible Causes & Solutions:

• Overloaded Circuit: Plug into a dedicated power outlet and check your power box for tripped breaker.

• Short Circuit in Wiring: Unplug and inspect the power cord for damage. If power cord is damaged, do not use and contact an electrician or contact support.

• Power Surge Issues: Use a surge protector to prevent damage. Check that other large items that draw a lot of power are not being used at the same time which may overload the circuit.

4.3 The chiller RCD safety switch does not function

• If the RCD switch is tested using the orange test button while the chiller is connected to power and blue lever is in the upward position and does not trip the power supply, DO NOT USE and contact support or a qualified electrician.

5. Noise & Mechanical Issues

5.1 My ice bath chiller is making a loud noise

✅ Possible Causes & Solutions:

• Humming or Buzzing: Normal operation sound, but excessive noise could indicate loose components. Please be aware this may simply be the ozone generator in operation. If the ozone is in operation the ozone symbol will be illuminated on the display screen.

• Clicking or Beeping: Some models issue alerts for errors—check the manual for error codes or contact support. If the display is beeping but there is no visual on the display you may have display screen damage. Contact support below including a video to show details.

6. Temperature Control & Safety

6.1 What is the ideal temperature for cold therapy?

• Beginners: 10-15°C (50-59°F)

• Intermediate Users: 7-10°C (44-50°F)

• Advanced Users: 4-7°C (39-44°F)

• Avoid going below 3°C (37°F) to prevent ice formation.

6.2 Can I use the ice bath every day?

Yes! Regular cold immersion is safe for most people, but beginners should start with 3-4 sessions per week before increasing frequency.

6.3 Is it safe for people with health conditions?

If you have heart problems, circulation issues, or other medical conditions, consult a doctor before using cold therapy.

7. General Use & Best Practices

7.1 Can I use my ice bath outdoors?

Yes! However, if placing outdoors:

• Use a thermal cover to retain cold.

• Avoid exposure to direct sunlight for long periods.

• In winter, monitor for freezing temperatures.

7.2 What should I wear in the ice bath?

Most users wear swimwear or compression gear. Loose clothing is not recommended as it can restrict movement.

7.3 How long should I stay in the ice bath?

• Beginners: 1-3 minutes

• Intermediate: 3-5 minutes

• Advanced Users: Up to 10 minutes

• Always listen to your body and exit if you feel discomfort.

8. Tub Inflation/Deflation Issues

8.1 My ice bath tub is not inflating properly

✅ Possible Causes & Solutions:

• Ensure the pump is securely connected to the inflation valve. Ensure inflation pin is not depressed which will cause rapid air leakage when the pump is removed.

• Check for leaks by spraying soapy water on the seams—if bubbles form, there’s a leak.

• Do not overfill beyond 10psi—inflate the tub to 80-90% capacity to prevent stress on seams.

8.2 My tub is losing air quickly after inflating

✅ Possible Causes & Solutions:

• Inspect for small leaks—use a patch kit if necessary.

• Ensure inflation pin is not depressed. As there are two positions for the inflation pin, ensure the pin is in the out position by pressing and releasing the spring.

• Ensure all valves are closed tightly after inflation.

• Avoid overexposure to direct sunlight which can cause material expansion and leaks.

8.3 The tub is too firm after inflation

✅ Possible Causes & Solutions:

• Let out some air—overinflation can cause excessive pressure and potential damage.

• Inflate in a cool environment—heat expands air, making the tub feel overly firm.

8.4 How do I properly deflate my tub?

✅ Steps to Deflate:

1. First ensure the tub has been completely emptied of water and that the tub is completely dry and free of debris.

2. For the Stoic, open the air release valve and press down gently to release pressure. Be aware this will be LOUD. For the Easy Plunge, place the small plastic tip into the valve to create an opening for the air to be released.

3. Fold the tub gradually to push out remaining air. For the Stoic, place the hose into the Deflate part of the double action pump, connect the other end to the inflation port on the tub and pump to suck remaining air out. Do not overdo this or it can tear the material from over-suction.

4. Store in a cool, dry place away from sharp objects.

9. Chiller Pairing & Connectivity Issues

9.1 My chiller is not pairing with my device (Bluetooth/WiFi issues)

✅ Possible Causes & Solutions:

• Ensure Bluetooth or WiFi is enabled on your smartphone or tablet.

• Ensure you are using the same WIFI network and password as that which is connected on your phone or device.

• Move closer to the chiller—some devices have a limited connection range.

• Restart both the chiller and your device before attempting to pair again.

• Check app permissions—make sure the chiller control app has access to Bluetooth/WiFi in your phone settings.

• Ensure you are using a 2.4gHz network only.

9.2 The app is not detecting the chiller

✅ Possible Causes & Solutions:

• Ensure the chiller is powered on and the display is functional.

• Check for app updates—an outdated app may not work correctly.

• Try a different smartphone or tablet to see if the issue persists.

• Ensure the chiller is in pairing mode—refer to the manual or Youtube setup videos for pairing instructions.

9.3 The chiller keeps disconnecting from my device

✅ Possible Causes & Solutions:

• Check WiFi/Bluetooth signal strength—interference from other electronics may cause disconnection.

• Disable and re-enable Bluetooth/WiFi to refresh the connection.

• Restart the app and reconnect the chiller.

• If using WiFi pairing, ensure the chiller and device are on the same network (2.4GHz, not 5GHz).

9.4 I reset my chiller, but it still won’t connect to my device

✅ Possible Causes & Solutions:

• Clear cache and data from the chiller app in your phone settings.

• Uninstall and reinstall the app to remove any corrupted settings.

• Manually reset the chiller’s connectivity settings—refer to the manual for steps.

9.5 Do I need to reconnect my chiller every time I use it?

✅ No. Once successfully paired, the chiller should reconnect automatically when powered on, provided your device’s Bluetooth or WiFi is enabled. You can then control your chiller power, ON/OFF settings, temperature, child lock and more via your device.